Terms and Conditions
Group LH BV, with registered office at Emiel Vermeulenstraat 144 - 2980 Zoersel in Belgium with our headquarters in Achterstenhoek 9 - 2275 Lille. We are registered at the Crossroads Bank for Enterprises under the number BE0889.671.924. Our main activity is the sale of equestrian equipment.
All our sales through our webshop or through our store are subject to our terms and conditions. Any buyer who places an order through us accepts these conditions.
Anyone can place an order via our website or by email. However, orders are only accepted if the seller confirms them. We try to give the characteristics as closely as possible, however small details may be different. The photos are not contractual and in no way oblige the company. These are for information only.
With a price offer, this is only valid while supplies last and 1 month after quotations. When confirming our order, the seller accepts all our general terms and conditions of sale without reserve regarding price, product, etc. All contractual data is stored and can be consulted after login of the customer with his password.
The prices apply at the time of placing the order. The prices that we express on the web shop are VAT included. Transport costs are added to the products as an supplement and are also clearly stated when placing an order.
As indicated in our webshop, the products are only sent after we have received the payment of your full amount on our account.
We have the right to leave an order for delivery in case the payment is not received and this without cancellation.
The packages are stored in Belgium and depart every working day around the world. For Belgium you can expect your package within the next 2–3 working days. For other countries this will be longer. All packages that leave our warehouse are checked and in perfect condition. The customer must report any damage problems upon receipt of the package.
We are in no way responsible for damaging packages during transport or disappearing products after the damage has been determined.
All products ordered through the web shop purchased within 14 days may be returned for exchange or financial compensation. Refunds are made at the expense of the purchaser and any financial compensation or exchange will be made after inspection in our warehouse. The item must be new and must not be washed or greased. After receipt and verification, the amount will be refunded to you within 5 working days. If we make a mistake, the return will be taken care of by us.
Some products are subject to warranty, which varies according to the manufacturer.
Collection of custom orders / orders / repairs must be done within 6 months after the first contact. If these are not collected, you lose the right to the goods, without refund of money.